Create a New Contact and a Customer Journey
This is an important step for growth as it will help you to manage everyone you meet and all your customers in a more effective way that supports both you and them.
After you have started sharing the oils for a while with new contacts, you will have a clearer understanding of the steps needed and the simple systems that will help the process be more manageable for you.
A word of warning; do not spend ages on this, thinking you need to create sophisticated systems at this point. This will be a waste of time and is NOT a money-making activity. A very simple system is the best at this point both for you and for any new builders under you as it will be easier to duplicate.
The idea of a New Contact and Customer Journey is so you have a very clear step by step process that you can follow every time. This will help to give you more confidence when you share, helping to make it more sustainable and you will therefore be able to attract more people to you. It is also a great step that you can then duplicate with your future builders.This is an important step for growth as it will help you to manage everyone you meet and all your customers in a more effective way that supports both you and them.
After you have started sharing the oils for a while with new contacts, you will have a clearer understanding of the steps needed and the simple systems that will help the process be more manageable for you.
A word of warning; do not spend ages on this, thinking you need to create sophisticated systems at this point. This will be a waste of time and is NOT a money-making activity. A very simple system is the best at this point both for you and for any new builders under you as it will be easier to duplicate.
The idea of a New Contact and Customer Journey is so you have a very clear step by step process that you can follow every time. This will help to give you more confidence when you share, helping to make it more sustainable and you will therefore be able to attract more people to you. It is also a great step that you can then duplicate with your future builders.
Contact Journey
Here are some suggestions to help you create your ‘New Contact Journey’.
Start by thinking of the different scenarios that often lead you into talking about the oils. For example, they could mention an ailment, or they could ask what you do.
Ponder what you would say in one min in both examples to create more interest that will enable you to further talk about what you do.
You could write out the entire conversation as an example for each scenario
What are the different options you can invite your new contact to? For example, you could invite them to use a sample, follow you on Instagram, join a group you post info into, come to a live or an online class or just connect on WhatsApp or Insta.
Write down your clear pathway for a new contact to go on which leads them to purchasing the oils
Display your finished Contact Journey where you can see it
Customer Journey
Once you have enrolled someone, you want to have a clear system so you feel confident that you can give them the support they need to help them become a long-term customer in a way that is sustainable for you. You also want this journey to lead them to the possibility of hosting a class, becoming a sharer or a builder.
What is the first thing you do after they have enroled? Do you have a welcome email?
How and when are you going to book your Getting Started Consultation with them?
Do you have a confirmation email to send after booking this?
What do you do after the Getting Started Consultation/ email?
Do you create a wellness plan with them in the consultation – PWP?
What educational support can you offer? Fbk group, educational emails, videos, continued ed training sessions etc?
When is your next conversation with them? I recommend checking in after 30 days and 90 days.
When will you introduce hosted classes, potential to share and do the business?
Work with your upline to create this. Find out what resources they have before you start creating your own!